Micro Oiseau (‘our’, ‘us’ or ‘we’), are committed to ensuring the protection of your privacy and it’s important for you to know and understand how we will use and protect any information you give us through the use of our website, our social media, emails, documentation, letters and eNewsletter.
We may collect the following information:
- contact information including email, website and social media contacts, including but not confined to, Twitter, LinkedIn, Google + and Facebook. plus user’s IP address
- demographic information such as post code, preferences and interests
- other information relevant to customer requirements via our surveys and/or offers
How we collect information
We collect information via our direct email, our eNewsletter sign up form and via our social media channels, including, but not limited to, Facebook, Twitter, Instagram and LinkedIn. We may also collect it at face-to-face at meetings, webinars, workshops, events and seminars from people who show interest in our work.
We will keep any information you provide confidential and will not share with any third parties unless legally obliged. We keep all business cards provided to us by interested parties. Any information shared with us digitally may be kept for up to 90 days, after which it will be deleted unless we are/have been or are about to be part of a joint collaborative project, for example, you are/were/become a client or a professional associate/supplier, we will retain your information indefinitely unless you ask us to remove it from our database.
You may, at any time, request to see what information of yours we hold and request its deletion. There is no charge and we will supply the information to you within 30 days.
Why do we collect this information and what do we do with it?
Transparent and responsible
We gather information to better understand our site visitors’, customers’, suppliers’ and associates’ needs and provide the best service possible, more specifically for:
- our internal records, so that we can keep in touch with customers, suppliers, associates and interested parties
- improvement of our products and services
- the tailoring of this website according to clients’ interests
- quotation and project work with clients and professional associates
- ebook publishing
We use a third party provider, MailChimp to deliver our eNewsletters.
If you choose to ‘opt in’ and sign up to receive our e-newsletter you will periodically receive information we believe you may find useful, valuable, timely and of interest to you about us, our services and the marketing, publishing, advertising and translation sector.
Through MailChimp we gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
It will be clear that our eNewsletters are from us and you may unsubscribe at any time, which will remove your contact details from our eNewsletter database. You may also re subscribe whenever you wish via our website.
We use a third party provider Hootsuite to manage many of our social media interactions. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.
We also use Instagram Facebook, Twitter, LinkedIn.
Please note: when using these third party providers their privacy policies will apply. Please refer to their privacy policies.
Links to external websites
Safe and secure
This website has an SSL Certificate this shows trusted, secure and encrypted information exchange between browsers and web servers, websites and networks.
We are committed to ensuring that your information is secure and to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
We will not lease, sell or distribute your personal information to third parties unless we have your permission or are required by law.
Privacy queries, data removal and complaints
Please contact firstname.lastname@example.org if you have a query, wish to remove your data from our systems or have a complaint about something you think we have done that affects your data privacy. In respect of a complaint, please do let us know and allow us to remedy the situation. You are also free, at any time, to contact the Information Commissioner’s Office via the https://ico.org.uk.
If you are making a purchase from this website, please ensure you read our ‘Terms and Conditions of Business’ prior to any pu